Shipping and Returns

Shipping & Returns Policy

Last updated: [Insert Date]

At Gara Exclusive, we aim to be fully transparent about our shipping and returns process. By placing an order on our website, you confirm that you have read, understood, and agreed to the policies outlined below.

📦 Shipping Information

Processing & Shipping Times

  • Orders are processed after payment confirmation.

  • Tracking information is provided within up to 7 working days, with an aim of 4 working days where possible.

  • Working days do not include weekends or UK bank holidays.

Delivery Timeframe

  • Once tracking is provided, delivery takes approximately 7 days via EMS International.

  • Total delivery timeframe: typically 2 weeks, with a maximum of 3 weeks in rare cases.

  • If an item is explicitly specified as Next Day Delivery, this delivery method overrides all timeframes above.

By placing an order, you acknowledge and agree to these delivery estimates.

🔁 Returns & Exchanges

Exchange Window

  • Customers have 7 days from the date of delivery to request an exchange only.

  • Requests made after 7 days will be automatically declined.

How to Request an Exchange

  • All exchange requests must be initiated by contacting us via our official social media platforms.

  • Requests made via email or through chargebacks without prior social media contact will not be accepted.

Eligibility Conditions

Exchanged items must:

  • Be unused, unworn, and in original condition

  • Include all original packaging, tags, and accessories

  • Show no signs of wear, damage, washing, or alteration

We reserve the right to reject any exchange that does not meet these conditions.

Non-Exchangeable Items

  • Items worn or used

  • Items returned without prior approval

  • Items returned after the 7-day window

  • Sale or discounted items

  • Items damaged due to customer misuse

💰 Refunds

Refund Eligibility

  • Refunds are issued only in cases where a mistake has been made on our end (e.g. incorrect item sent).

  • Refunds will not be issued for delays within the stated delivery timeframe or for customer preference.

Refund Processing

  • Approved refunds are processed back to the original payment method.

  • Once processed, refunds may take 3–5 business days to appear in your bank account, depending on your payment provider.

  • Shipping fees are non-refundable.

We reserve the right to offer an exchange or store credit where appropriate.

⚠️ Chargebacks & Disputes

To protect our business from fraudulent activity:

  • Do not contact us regarding delivery unless the stated timeframes above have fully passed.

  • By purchasing, you confirm that you have read, understood, and agreed to the delivery terms listed on this page.

  • Any chargeback or payment dispute raised before the maximum delivery timeframe has passed will be fully contested.

Evidence submitted may include:

  • This Shipping & Returns Policy

  • Order confirmation

  • Tracking information

  • Courier delivery confirmation

Delays within the stated timeframes do not qualify for refunds, chargebacks, or disputes.

Fraudulent or premature chargebacks may result in:

  • Permanent banning from future purchases

  • Evidence submission to payment processors

📩 Contact

For all order-related queries, returns, or exchanges, please contact us only via our official social media pages.